All orders are shipped vacuum sealed in a carry bag. Products have easy to follow assembly instructions either in the bag or on the JellyBag website. Our standard shipping service is to ground level floor access only, standard shipping service is a drop off only price. We do not deliver to PO Boxes. Average delivery days will be 07 days up to 09 days, and will be more regional areas of Australia. If you still have not received your purchase within this time frame, please contact us.
JellyBag dispatch all good from the Brisbane warehouse. Purchases are dispatched within 24 hours of payment and delivery in metro areas of these capital cities above and is delivered by TNT and is usually next day delivery for orders placed by 13.00 Monday – Friday excluding public holidays. Areas outside a 30-kilometre radius of the CBD in your state may incur a delivery charge, longer delivery times and may be sent via a different courier company. Should TNT fail to deliver the product by their estimated delivery time, Jellybag are not liable for customers loss of time, work or monies involved with expected delivery time.
It is necessary for someone to be available to accept delivery as we require a signature on delivery as proof that the items were successfully delivered. Our couriers provide a door-to-door service, which does not include carrying the items inside, carrying items upstairs, placement, or removal of packaging. If you are not comfortable carrying your items, we suggest having an additional person at the delivery address to assist with the placement of your items inside.
During peak period times e.g. Christmas, deliveries may take a little longer as our delivery drivers have increased workloads to get through so please be understanding at these times. If you are out of the metro area of a capital city mentioned, delivery times may extend to 10 days depending on your location and limited freight options to rural areas.
If you miss your delivery, please re-arrange for delivery with the courier company directly via the re-delivery card left by the driver. * Please remember our drivers travel on the same roads as the rest of us and unforeseen circumstances may delay delivery or delivery may need to be rescheduled, JellyBag are not responsible for deliveries or the drivers of the delivery companies.
Unfortunately pick up is not available as we are an online company and offer delivery by courier. Due to Occupational Health & Safety (OHS) regulations at our warehouse we are unable to facilitate pickups. If you’d like to choose a specific delivery date, you can call the JellyBag team on 0412 524 460 to place your order directly.